Coaching Tools and Frameworks

Reflection leads to Personal Learning

Cluttebuck’s Seven Conversations identifies three phases of reflection (Clutterbuck 2011). The role of reflection can help me as a coach stay away from acting in an advisory or fix and tell approach.  I must remember to think about reflection from three different points in the coaching process.

  1. Reflection before coaching for both coach / coachee.
  2. Reflection during the coaching dialogue, including the coach’s internal conversation, spoken conversation and the coachees internal conversation.
  3. Reflection after the coaching conversation for both coach / coachee

Questions that are beneficial for the coach to reflect on before a coaching conversation include:  What themes stand out? What are the client’s dominant stories / narrative? What do I notice about myself and my feelings when I work with my client?

Questions that are beneficial for the client to reflect on before a coaching conversation include: What stands out as most important from the last session? What themes are coming up? What feelings are emerging? What could you share with your coach that may be valuable for tracking?

Questions to think about during the conversation:  How might someone else view this?  If you could get on the balcony of your life what would you see? Is there another vantage point you haven’t considered?

Reflections after the coaching conversation for the coach could include:  What did I do that was effective? What did I learn about myself as a coach?  What made me uncomfortable?

Coaching Tools and Frameworks

Coaching Contract Details

My first discussion with my client should include the details of the coaching contract

  1. What is coaching and what it isn’t – explain how coaching works and how it is different from counseling, consulting,  Explore the clients understanding of coaching and past experiences
  2. Confidentiality – Communicate levers of confidentiality. Identify concerns client may have in this area.
  3. Frequency – Discuss the frequency of coaching
  4. Length of engagement – Link the complexities of the work and the coaching goals.
  5. Length of each session –
  6. Cancelation of session – clarity about canceling in specific amount of tine
  7. Modality
  8. Location
  9. Pricing
  10. Assessment – stakeholder interviews or other assessment data to review
  11. Measures of success and outcomes – provide client with a sense of how we will measure success and monitor measrueable outcomes
  12. Feedback – how does the client like to receive feedback? understand the client’s style.
  13. Explanation of the coach’s approach – coaches discuss how they operate, get information, how they like to receive feedback, get challenged by coach, and held accounable.
Coaching Tools and Frameworks

Questions for the coach

  1. Have we examined the effectiveness of our coaching engagement, mapping our work to the stated goals, tracking the progress and feedback
  2. Have we created a long-range plan that will ensure a continued pathway of support and development?
  3. Have I arranged a follow up that works for the client.
  4. Have we engaged in measuring the impact of the coaching outcomes on the client
  5. Have I engaged in my own reflections both following coaching sessions and prior to next one making sure I notice my own reactions and feelings as a coach?
  6. Do I continue to ask for peer coach support when I am unsure about one of my coaching sessions?
Coaching Tools and Frameworks

Coaching Job Aid

Coaching Job Aid

Coaching Tools and Frameworks

Style and Language Artifact

We all have different styles when connecting and the awareness of how you communicate can optimize connection and understanding.   Identifying and naming the how you communicate as well as the other person can create an environment and conditions that minimize miscommunication.



Results: Spare me the details.
Will it work?

Action: What do we do about it?
What’s next?

Efficiency: Let’s settle this now.
Just do it.

Payoff: What will it cost?
What’s the bottom line?

Pragmatic: That’s not realistic.
What will it take?


History: Has this been tried before?
I’d like to know the background.

Details: Can you give me a breakdown?
Have we left anything out?

Logic: Can you support that with evidence?

All sides: What are our options?
Is there a downside?
Another thing to consider. . . .

Process: Let’s review the steps. . . .
How did you . . . ?


Future: It’s too short-sighted.
Let’s look at the big picture.
What if. . . .

Unique: I’m looking for a new way.
Here’s a new twist. . . .
This has never been done before.
Why? Why not?

Impact: This will have far-reaching effects.
Nothing will ever be the same again.

Visibility: This will make us look good!
What a splash this will make


Past: Here’s what we used to do. . . .
That reminds me of the time. . .
I’d like to tell a story.

People: How will this affect them?
Who might be hurt by this?

Relating: I like his style.
I know her pretty well.

Inclusion: Let’s go talk to some people.
Who else should know?